I’m here to help. Please get in touch if you can’t find the answer to your question.

Help, Support & FAQs

  • Orders are dispatched within 48 working hours of placing an order, unless otherwise stated in the announcement bar at the top of the page.

    T-shirts & sweatshirts come directly from my print partner and take approx 5 working days.

    FREE DELIVERY for all UK orders using first class post with Royal Mail.

    International Orders will incur a flat fee of £8.95. Please note that international buyers are responsible for custom and duties charges. Alternatively international orders can be placed through my Etsy shop.

    If you wish to collect your order from the Brighton studio, please add the code COLLECTION at checkout. Then send me a message when you would like to pop in, between 10am and 3pm Monday to Friday.

    An email will be sent once your parcel has been dispatched. Please double check your junk folder.

    If there is an item you need urgently for a special occasion, please contact me and I will do my best to get it to you on time.

  • I hope that you absolutely love your purchase, however I understand there may be times you wish to return it. If you are not completely satisfied please get in touch as soon as possible, then send your return back within 14 days of purchase, unused and in the original condition with packaging undamaged.

    Items can only be returned or exchanged if they were purchased from this website. Please contact the stockist that you purchased the item from if you didn’t purchase from here.

    Please make sure items are adequately packed, I cannot be responsible for damaged returned items.

    I can only refund delivery costs when an item is faulty or an error has been made on my part. Please note I do not refund original shipping costs if you have changed your mind.

    Please send returns to Laura Danby, Studio 8, Beaconsfield Workshops, 25 Ditchling Rise, Brighton, East Sussex BN1 4QL.

  • Orders will be made and packaged with 48 hours of purchase (unless otherwise stated in the announcement bar / clothing within 5 working days.)

    UK Postage: First class usually takes between 1 to 2 days.

    European Postage: Standard delivery usually takes between 3-5 working days

    Worldwide Postage: Standard delivery usually takes 6-7 working days

    Please note: During seasonal busy times, there may be the occassional delay with Royal Mail. Please order as early as possible to avoid disappointment.

  • Visa, MasterCard, American Express, Apple Pay

  • This website is owned and operated by Laura Danby. All rights, including copyright, in this website are owned by Laura Danby. When using this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without my permission. You may not modify, distribute or repost anything on this website without my prior consent.

  • Be the first to find out all that is happening at LD HQ! To keep in touch with all the latest product launches, studio action, discount codes and events please sign up to the e-newsletter. I take your privacy very seriously and will send you an email about once a month.

  • If you can’t decide what to purchase, why not treat the lucky recipient to an e-gift card. They can choose from anything on the website to brighten up a home, adorn themselves with jewellery or do some thoughtful crafting. Available in any denomination!

    Purchasing a digital gift card creates a unique code which will be emailed straight away. The lucky recipient can then enter this code at checkout to subtract the gift card value from their order total.

    Only redeemable on this website. This gift card never expires. Enjoy!

  • For wholesale enquiries I have a Faire account. Please click here to take a look. If you drop me an email with your name and shop name, then I can send you an invite. Or if you'd just like to get in touch to discuss a collaboration I'd love to hear from you - hello@lauradanby.co.uk.

  • To keep your jewellery looking as fresh as the day it was made, please follow these simple instructions:

    Your jewellery will attract fingerprints and dust, so a little wipe every now and then with a micro-fibre cloth or soft t-shirt fabric will keep it shining like new.

    Avoid using sun cream, perfume, lotions and potions near your jewellery.

    Please don’t wear your jewellery in the bath, shower, swimming pool or sea.

    When you’re not wearing it, store it in the Laura Danby box to keep it safe, untarnished and dust-free.

    Please be gentle and treat it with care. It is not invincible, unnecessary pressure may cause it to break.

  • Great care goes into the materials used and the impact on our environment.

    The acrylic is 70% recycled and the off-cuts are donated to a local school, where they are broken down in a chipper for the students to create new projects, creating minimal waste.

    My laser cutter runs entirely on renewable energy and the supply chain is zero waste where possible.

    All parcels are posted out in 100% recyclable, biodegradable, plastic free packaging. If your package arrives with green bubble wrap, it is biodegradable. If it’s clear bubble wrap I have re-used it.

    Please recycle or reuse your postal packaging wherever possible.